RESULT MISMATCH
The result doesn’t match
You used the correct inputs, but the verifier’s result differs from the casino’s record.
ILLUSTRATIVE EXAMPLE
Casino record1.84×
Verifier replay1.92×
PLAYER HELP / REPORT A PROBLEM
Report a problem
with your bet.
Something doesn’t add up? Save the evidence and report a reproducible result, payout or bet-record issue.Save the right evidence to report a result, payout or bet-record issue.
01 / REPORTABLE ISSUES
When the result doesn’t add up
Use this route for a reproducible result, payout, or bet-record issue.
PAYOUT DIFFERENCE
The payout is different
The recorded payout differs from the amount expected under the game’s rules and paytable.
EXAMPLE · 10 × 2× = 20
Expected payout20
Recorded payout18
MISSING BET RECORD
A bet is missing
You have a bet ID or other evidence, but the completed bet is missing from your history.
ILLUSTRATIVE EXAMPLE
Bet ID#1843
In your historyMissing
A loss that verifies is not, by itself, evidence of a game-fairness failure.
Prepare a clear report
A complete record makes the issue easier to reproduce and review.
- 01
Casino, game, and bet or round ID
- 02
Stake, recorded result, and payout
- 03
Revealed inputs and the verifier’s result
- 04
Screenshots, timing, and what you expected
Add your evidence and an optional screenshot, review the details, then send your report directly to our team.
What happens next
- 01
Reproduce the issue
The inputs and game math are checked against the recorded result.
- 02
Record the outcome
The finding is recorded, including when no discrepancy is found.
- 03
Review certification
A confirmed fairness discrepancy triggers a certification review.
